Free shipping for all orders from 150$+

FAQs

SHIPPING COST

01. How does ship cost ?
Shipping fee will vary depending on the shipping location and the number of items that you buy.

TIME DELIVERY

01. How long it take to deliver my order ?
Within 5-14 business days, which based on the number of items you order and your destination.

PLACING ORDER ISSUES

01. I have issues purchasing order ?
Please contact us immediately, we will help your solve issues and process your order.

ORDER STATUS

01. What is the status of my order ?
You can keep track with your package through this link: https://dehomeus.com/ts-shipment-tracking/

02. My tracking order is not working ?
The tracking order will take 2-3 days to appear in the shipping carrier’s system. In some cases, the carrier may lose your tracking order. If the order tracking still not work in few days please contact the shipping carrier.

03. My order is missing and detected ?
We guarantee 100% of the product quality that you purchased, if your order will be materially detected, please fill a claim via this link: 

MODIFYING ORDER

01. Can I change my order information ?
Because our orders are custom produced, we offer address changes for a short period of time after your order is placed, within 6 hours. To see if your order is still eligible to be changed, visit: 

02. How can I cancel my order ?
Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit: 

PAYMENT

01. What payment methods do you accept ?
We recently accept these following payment methods: 

  • Credit card included Visa, Mastercard, Discover and American Express
  • Debit card: We accept debit card featuring Mastercard and Visa. If you are paying with prepaid debit card, please ensure you registered it before using it for online payment. You can contact your bank to give you instructions.
  • Paypal: Paypal allows you link your credit card or bank account to help you to pay for your stuffs easily.


02. How can I secure my payment ?

  • SSL protocol (Secure Socket Layers):
  • We protect your sensitive information, including credit card number, and financial information by using SSL, it help you encrypt information with 128-bit strength.
  • You will see https:// appear in the URL when a website is secured by an SSL certificate.
  • We will not risk your sensitive information if our website do not establish a secure connection.