We keep seriously the security and privacy of our customer information. Please read this policy to understand how we use and collect your personal information, regarding your use of the dehomeus.com. We publish these policies cause we know you have the right to know what information we keep, how it is used and protected. If you have any concerns, questions or suggestion regarding our policies, please do not hesitate to contact us at [email protected].
Consent to collection
By using our services, when you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase that you consent to our collecting it and using it for that specific reason only.
How we can collect your information
Information you provide when purchasing order
When you purchase the product through our website, we require that you provide your name, phone number, shipping address, email address and appropriate payment information.
Information you provide when you request an assistance
When you request a support through the service, you will give us your email. If you have a shipping issue or want an exchange you will give us your address.
Information you provide when you register a member account
When you sign-up a member account you provide us your personal data including name, email address and phone number.
Other automatic information we collect:
Cookie is a small file which is saved onto your computer and devices when you visit our website. It is able to assist us understand and record certain actions of our visitors and members. It will help us understand deeply user’s interests, optimize and improve user experiences on overall our site.
As another websites and internet services, we gather and store our members data and information in web server log file, including IP address, Unique device identifier (e.g, MAC address, UDID), browser type and operating system, duration and number of clicks, web page and etc.
To analyzing our customer behavior, we use it as a supplement to web analysis tools as Google Analytics. To learn how to Google Analytic collect and track your data when you use this site, please review the Google Privacy & Terms web page: https://policies.google.com/technologies/partner-sites.
All log files we use to improve our experience and analyze customer behavior to enhance their online journey on our site.
Pixel & Web Beacon:
We may place Facebook tracking pixels and Web beacons, which are small blocks of code that triggers cookies to allow us or another server to measure interacting with a webpage and to track the online visitors. In addition, we may also use pixels or web beacons in HTML-based emails we send, to help us track which emails are opened by recipients. This information is used to enable more accurate reporting and analytic in order to improve the effectiveness of our marketing strategies, and make our service better for our Members and Visitors. We may ask advertisers or other partners to serve ads or services to computers, mobile phones, or other devices, which may use a cookie, pixel, or other similar technology placed by us or the third party.
How we secure your personal information:
Security of account information:
We always protect user confidentiality and privacy. The account of registered member are password protected. Please, keeping your password confidentially, changing the password time to time and create an unique password.
Both we and our strategic partners utilize highly web application firewall (WAF), this safety measure help us protect against attack our product and information from unauthorized access.
Your personal choice & How you can withdraw your consent
Access to your personal information:
We make it effortless for you to edit, update your personal accounts in the Setting section of member account.
Receiving service information:
If you subscribe an optional promotion, you will able to unsubscribe information via a link in the footer.
Editing/Deleting you member account
For editing or deleting your account, please contact us at support email – [email protected]
If you wish to opt-out of interest-based advertising from a wide range of advertising services, including Google, by visiting the Net Advertising Initiative’s Opt-out Pages – You can review here: http://optout.networkadvertising.org/?c=1
How we use your information:
Provide service to you
We use information we have depending on your choice.
We use it to support and provide our services to you.
Communicate well with you
We utilize email/prominent notification as our primary communication method in order to inform promotions and update policies.
Ask for feedback
In order to improve experience of our members, we may regularly send survey to you for asking feedback about our offerings.
We make it for you easy to unsubscribe from these communications via a link in the footer of each email we send.
On our website
We will count and publish non-personal information on our website that we believe our members love to view. For instance, we will track and publish the number of buyers who ordered a specific product.
Internal report and analysis
As noted above, we use these information to improve customer experiences, increase communication, track user’s action on site, measure the length of time they stay around on our site.
Third-party service providers
We use other companies, agents, and/or contractors to perform services on our behalf or to assist us with providing the service to you. For example, we may engage such service providers to provide marketing, communications, infrastructure and IT services, personalize and optimize our service, process credit card transactions, provide customer service, collect debts, and analyze and enhance data. In the course of providing such services to us, these other companies may have access to your information. We do not authorize these companies to use or disclose your personal information, except in connection with providing the services we request from them.
These vendors may anonymize and aggregate data collected from you and use that data for purposes of of improving their product or providing services to us or other clients.
Sharing, Renting, & Selling Information We Collect
Except as provided legal documents, we will neither rent nor sell your personally identifiable information to any other third party not under our common ownership or common corporate control.
In some cases, we allow you to access or link to other web services through our Service. For example, we may allow you to share services using Facebook and Twitter, among other services, which requires that you open accounts on those services themselves. We also allow you to pay for Products purchased through the Service using our selected third party payment-processing provider. In such cases, those services may choose to collect your personal information as they deem appropriate. As noted above, we are neither responsible for nor in control of how third parties collect, use, or disclose information obtained through these linked services.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Our store is hosted on Woocommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your payment data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Woocommerce’s Terms of Service (https://www.woocommerce.com/legal/terms) or Privacy Statement (https://docs.woocommerce.com/document/marketplace-privacy/).
The latest version of our policy is always available on our homepage at here
Question and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint. Please contact our Privacy Compliance Officer at [email protected].